Looking for 2023 Over-the-Counter Health & Wellness Items Benefit Information? Click here.
Over-the-Counter Health & Wellness Items | 2022
Over-the-Counter Items for You
HMO AND PPO PLANS
If you’re in the one of the plans below, click the button to see your OTC benefits:
- Peoples Health Choices 65 (HMO)
- Peoples Health Choices Gold (HMO)
- Peoples Health Choices (PPO)
- Peoples Health Patriot (PPO)
- Peoples Health Group Medicare (HMO-POS)
D-SNP
If you’re in the one of the plans below, click the button to see your OTC benefits:
- Peoples Health Secure Health (HMO D-SNP)
- Peoples Health Secure Complete (HMO D-SNP)
2022 Over-the-Counter (OTC) Products Catalog Benefit
Terms to Know
FirstLine Benefits – the company that helps us with your benefit and sends your OTC catalog; also the name of the call center and mobile app where you order OTC items and get information about your benefit
Essentials + – name of your OTC catalog
www.shopfirstlinebenefits.com – website where you order items and get information about your benefit
Quarter – four parts of a year:
- Jan. 1 – March 31
- April 1 – June 30
- July 1 – Sept. 30
- Oct. 1 – Dec. 31
What items are available?
Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.
Some plans offer a combined OTC and healthy foods benefit.
Things to Note:
The OTC Products Catalog benefit offers a set credit amount each quarter to order OTC items and have them delivered to you. Credits vary by plan and expire at the end of the quarter. You can place an order up to your plan’s quarterly credit amount.
You don’t pay sales tax. Local state sales tax is already considered for the cost of each item.
Peoples Health Choices 65 (HMO)
GNO & Baton Rouge
$80 per quarter
Peoples Health Choices 65 (HMO)
Northshore
$65 per quarter
Peoples Health Choices 65 (HMO)
Southland
$60 per quarter
Peoples Health Choices 65 (HMO)
Rural Southeast
$60 per quarter
Peoples Health Choices
(PPO)
$50 per quarter
Peoples Health Patriot
(PPO)
$75 per quarter
Peoples Health Choices Gold (HMO)
$40 per quarter
Peoples Health Group Medicare (HMO-POS)
$40 per quarter
Peoples Health Secure Choice (HMO D-SNP) and Peoples Health Group Medicare (HMO-POS) Office of Group Benefits do not offer this benefit.
How to Order Items Through the OTC Products Catalog Benefit
Peoples Health members in eligible plans have three options for ordering OTC items.
The quickest and easiest way to order is online through the website or mobile app. You can check your credit balance, look up approved items, and more.
You can also order by phone or with a mail-in form.
Products and prices listed may change at any time.
Order Online
Ordering is fast and easy on the web.
Order By Phone
1-866-811-9477
TTY: 711
8 a.m. to 8 p.m., seven days a week
Order by Mail
Order forms are sent in a welcome packet.
Get the Catalog
Download the PDF
for a sample of
available items.
Watch now: Over-the-Counter (OTC) Products Catalog Benefit
2022 Over-the-Counter (OTC) +
Healthy Food Card Benefit
Terms to Know
Solutran – the company that helps us with your benefit and sends your OTC and healthy food items catalog and prepaid debit card
Healthy Benefits Plus – website and call center where you order items and get information about your benefit
Walmart – retailer that fulfills items for orders placed online, by phone or by mail-in form
Things to Note:
Local sales tax is added to purchases and deducted from your credit balance. Sales tax is based on your address and varies by parish.
This benefit is only for members of Peoples Health Secure Health and Peoples Health Secure Complete. It is not a covered benefit for members of any other
Peoples Health plan.
How can I purchase items when waiting on my benefit card?
The following plans offer this benefit:
PEOPLES HEALTH SECURE HEALTH (HMO D-SNP)
$42 per month
PEOPLES HEALTH SECURE COMPLETE (HMO D-SNP)
$175 per month
Watch now: Over-the-Counter & Healthy Food Benefit
How to Purchase Items With OTC + Healthy Food Card
Members have four options for purchasing OTC items.
You can shop for approved OTC and healthy food items in-store at participating retailers, including Walmart. You can also buy items online through the website, by phone or through a mail-in form.
To order by phone, call in the early morning, between 8 a.m. and 10 a.m., when hold times are shortest.
Products and prices listed may change at any time.
How can I purchase items when waiting on my benefit card?
Order Online
Ordering is fast and easy on the web.
Order By Phone
TTY: 711
8 a.m. to 8 p.m., seven days a week
Order by Mail
Order forms are sent in a welcome packet.
Shop In-Store
Shop for approved OTC and healthy foods items at participating retailers. Find a store near you on the Healthy Benefits Plus website or at the link below.
Get the Catalog
Download the PDF
for a sample
of available items.
Frequently Asked Questions
I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. How can I purchase items when waiting on my benefit card?
There are several ways to use your benefit while waiting for your welcome packet with your benefit card to arrive:
- Call the Healthy Benefits Plus customer service line and a representative can place an order on your behalf.
- Call the Healthy Benefits Plus customer service line and ask for your card information, then choose one of these options:
- Create an account on the Healthy Benefits Plus website and place an online order (a Healthy Benefits Plus representative can also help you set up your account).
- Download the Healthy Benefits Plus mobile app and use the barcode to shop in-store.
- Place an order through Mom’s Meals at www.momsmeals.com/uhc for ready-to-heat meals or pantry or produce boxes.
What OTC items can be purchased with the OTC benefit?
Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.
What is considered a quarter?
Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.
How do I purchase OTC items?
Members can order items online, by phone or by mailing in an order form. If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, your benefit also allows you to shop at participating stores with a prepaid debit card to purchase OTC items and healthy food items.
Ordering online is the quickest and easiest way to order items for delivery to your home. You’ll need to create an account first. Once you have an account, you can also:
- See your credit balance
- Look up approved items
- Download a digital catalog
- Save items in your cart for later
- Change or update your delivery address (changing your delivery address does not change the permanent address you have on file with us)
Peoples Health Secure Health and Peoples Health Secure Complete members can also look up participating retailers for in-store shopping.
Your benefit offers fast and free shipping or delivery when you order online, by phone or by mail.
Do I pay for shipping?
No, all shipping or delivery charges are covered by your plan when you order online, by phone or by mail and meet the minimum purchase requirement.
Peoples Health Secure Health and Peoples Health Secure Complete members: Note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.
I tried to order an item in the catalog, but it’s no longer available. Why?
I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. Why can’t I order online or by phone and pick up my order from the Walmart store near my house?
What do I do if an item I need is not available or I can’t find it online?
If you’re ordering online, you will be able to see when an item is no longer available. You may be able to find a similar item that you can order. When you order by phone and an item isn’t available, the representative will try to find an alternative item that’s close to the one you want. When this happens and you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.
If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member and you’re shopping in-store, you will need to first find approved alternative items in your catalog or on the Healthy Benefits Plus website, then purchase the approved alternative.
I received my online order in multiple shipments. Why?
The items you ordered may not all be available from the same fulfillment center. If this happens, to make sure you get your items as quickly as possible, the items may be shipped separately from each fulfillment center.
If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.
When I try to order over the phone, the representative is telling me there is a shipping fee. I thought I had free shipping?
When I ordered my item over the phone, the representative told me to choose a different item because the one I wanted was not available. What should I do?
Can I have my items shipped to another address besides my home?
Yes, you have the option to add a delivery address for a specific order that may be different from your home address. The address you put in will only be used one time to ship or deliver the items for that one order. It does not change the permanent address you have on file with us.