Over-the-Counter Health & Wellness Items | 2022

There are several ways to use your benefit while waiting for your welcome packet with your benefit card to arrive:

• Call the Healthy Benefits Plus customer service line and a representative can place an order on your behalf.
• Call the Healthy Benefits Plus customer service line and ask for your card information, then choose one of these options:
  • Create an account on the Healthy Benefits Plus website and place an online order (a Healthy Benefits Plus representative can also help you set up your account).
  • Download the Healthy Benefits Plus mobile app and use the barcode to shop in-store.
  •  Place an order through Mom’s Meals at www.momsmeals.com/uhc for ready-to-heat meals or pantry or produce boxes.

Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

Members can order items online, by phone or by mailing in an order form. If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, your benefit also allows you to shop at participating stores with a prepaid debit card to purchase OTC items and healthy food items.

Ordering online is the quickest and easiest way to order items for delivery to your home. You’ll need to create an account first. Once you have an account, you can also:

• See your credit balance
• Look up approved items
• Download a digital catalog
• Save items in your cart for later
• Change or update your delivery address (changing your delivery address does not change the permanent address you have on file with us)

Peoples Health Secure Health and Peoples Health Secure Complete members can also look up participating retailers for in-store shopping.

Your benefit offers fast and free shipping or delivery when you order online, by phone or by mail.

No, all shipping or delivery charges are covered by your plan when you order online, by phone or by mail and meet the minimum purchase requirement.

Peoples Health Secure Health and Peoples Health Secure Complete members: Note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

If you’re ordering online, you will be able to see when an item is no longer available. You may be able to find a similar item that you can order. When you order by phone and an item isn’t available, the representative will try to find an alternative item that’s close to the one you want. When this happens and you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member and you’re shopping in-store, you will need to first find approved alternative items in your catalog or on the Healthy Benefits Plus website, then purchase the approved alternative.

The items you ordered may not all be available from the same fulfillment center. If this happens, to make sure you get your items as quickly as possible, the items may be shipped separately from each fulfillment center.

If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

Yes, you have the option to add a delivery address for a specific order that may be different from your home address. The address you put in will only be used one time to ship or deliver the items for that one order. It does not change the permanent address you have on file with us.