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Over-the-Counter Items for You

Most Peoples Health Medicare Advantage plans offer an over-the-counter (OTC) items benefit, which varies by plan. If your plan has the benefit, we offer a specified credit amount to spend on approved items.

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What OTC items are available?

Categories of covered OTC items include generic and brand-name products for allergy, sinus, cold and flu; pain relief; home health care and daily living, including bathroom safety items; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices may change at any time.

Shop in-store at participating retailers, including Walmart, or buy items online. Credit amounts vary by plan and expire at the end of a specified time frame. Shop for items as often as you want up to your plan’s available credit amount.

Local sales tax is added to purchases and deducted from your credit balance. Sales tax is based on your address and varies by parish.

Click the buttons below for your plan to learn more about your benefit.

HMO-POS AND PPO PLANS

  • Peoples Health Choices 65 (HMO-POS)
  • Peoples Health Medicare Advantage LA-0004 (HMO-POS)
  • Peoples Health Choices Gold (HMO-POS)
  • Peoples Health Choices (PPO)
  • Peoples Health Patriot (PPO)

PEOPLES HEALTH GROUP MEDICARE

Peoples Health Group Medicare (HMO-POS)

HMO-POS D-SNPs

  • Peoples Health Secure Health (HMO-POS D-SNP)
  • Peoples Health Secure Complete (HMO-POS D-SNP)

How to Buy Items Through the OTC Credit Benefit

Peoples Health Choices 65 (HMO-POS)

GNO & Baton Rouge

$90 per quarter

Peoples Health Choices 65 (HMO-POS)

Northshore

$60 per quarter

Peoples Health Choices 65 (HMO-POS)

Southland

$40 per quarter

Peoples Health Choices 65  (HMO-POS) 

Rural Southeast
$65 per quarter

Peoples Health Medicare Advantage LA-0004 (HMO-POS) 

$40 per quarter

Peoples Health Choices Gold (HMO-POS)

$45 per quarter

Peoples Health Choices
(PPO)

$40 per quarter

Peoples Health Patriot
(PPO)

$75 per quarter

Use your UCard to easily buy approved items in-store at participating retailers. The second quick and easy way is to order items online through your member website or mobile app. You can check your credit balance, look up approved items, and scan an item’s UPC code (price code) with the app when shopping in-store to see if the item is covered.

Shop In-Store

Shop for approved OTC items at participating retailers. Find a store near you at the link below.

Order Online

Ordering is fast and easy through your member website.

Order by Phone

1-833-845-8798 (TTY: 711)
8 a.m. to 8 p.m., seven days a week

How to Buy Items Through the OTC Credit Benefit: Peoples Health Group Medicare

Peoples Health Group Medicare (HMO-POS)

$40 per quarter

Eligible Peoples Health Group Medicare members receive a single prefilled debit card to use for buying approved OTC items. For the greatest flexibility, use your debit card to shop in-store at participating retailers. The second quick and easy way is to order items online through your member website or OTC mobile app. You can check your credit balance, look up approved items, and scan an item’s UPC code (price code) with the app when shopping in-store to see if the item is covered.

Shop In-Store

Shop for approved OTC items at participating retailers. Find a store near you at the link below.

Order Online

Ordering is fast and easy through your member website.

Order by Phone

1-833-216-6709 (TTY: 711)
8 a.m. to 8 p.m., seven days a week

How to Buy Items Through the Food, OTC and Utility Bill Credit Benefit

Peoples Health Secure Health (HMO-POS D-SNP)

$112 per month

Peoples Health Secure Complete (HMO-POS D-SNP)

$248 per month

Use your UCard to easily buy approved OTC items and healthy food in-store at participating retailers. The second quick and easy way is to order items online through your member website or mobile app. You can check your credit balance, look up approved items, and scan an item’s UPC code (price code) with the app when shopping in-store to see if the item is covered.

Besides purchasing approved healthy food and OTC items, you can use your credit to pay eligible utility bills, like electricity, gas, water and internet. Pay utility bills through your member website, by phone, or at your local Walmart MoneyCenter or customer service desk.

Shop In-Store

Shop for approved OTC and healthy foods items at participating retailers. Pay eligible utility bills, like electricity, gas, water and internet, at your local Walmart MoneyCenter.

Find a store near you at the link below.

Order Online

Ordering is fast and easy through your member website.

Order by Phone

1-833-853-8587 (TTY: 711)
8 a.m. to 8 p.m., seven days a week

Frequently Asked Questions

How can I buy items when waiting on my card?

You can use your benefit while waiting for welcome materials to arrive by ordering through your member website.

What is considered a quarter?

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

How do I buy OTC items?

Your benefit allows you to shop at participating retail stores to purchase approved items. At checkout, the cashier will scan the barcode on the back of your card.

You can also order items online. Ordering online through your member website is the quickest and easiest way to order items for delivery to your home. You can:

  • Look up participating retailers for in-store shopping
  • See your credit balance
  • Look up approved items
  • Download a digital catalog
  • Save items in your cart for later
  • Change or update your delivery address (changing your delivery address does not change the permanent address you have on file with us)

 

Do I pay for shipping?

Free shipping is covered by your plan when you order through approved ways for home delivery and meet the minimum purchase requirement if your plan requires a minimum.

Peoples Health Secure Health and Peoples Health Secure Complete members may pay a delivery fee to have fresh grocery items delivered through their combined food, OTC and utility bill credit benefit. 

Why is the item in the catalog I tried to order no longer available?

Approved items can change at any time. There are many items in your catalog and even more items online or at a participating retailer. If a certain item is no longer available, you may be able to find a similar item to purchase.

Can I have my items shipped to another address besides my home?

Yes, you have the option to add a delivery address for a specific order that may be different from your home address. The address you put in will only be used one time to ship or deliver the items for that one order. It does not change the permanent address you have on file with us.

I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. How do I use my benefit to pay a utility bill?

You can use your credit to pay eligible utility bills, like electricity, gas, water and internet. You can pay utility bills:

  • Through your member website.
    • Have your bill handy when you add a utility provider’s information to the system for the first time as a payee.
    • Then you can make a payment and review your payment history.
  • By calling your benefit’s customer service number.
    • Have your utility account number handy and the service address as listed on the utility bill.
    • The service address must match the address we have on file for you.
    • Tell the representative which utility provider you want to pay and how much you want to pay.
  • At your local Walmart MoneyCenter.
    • Be sure to bring your UCard, an ID and a copy of your utility bill to get set up with bill pay.

Note that you cannot directly pay the utility provider. However, after you submit payment in one of the above ways, you can contact the utility provider to confirm that payment was received. Payments take up to seven business days to be delivered.

What can I do if my debit card is lost, stolen or damaged?

If your card is lost, stolen or damaged, call your OTC benefit’s customer service to request a replacement card. The plan is not responsible for unauthorized use of your card or benefit.

OTC benefits have expiration timeframes. Call your plan or review your Evidence of Coverage (EOC) for more information.

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Still have questions?

Call toll-free to speak with one of our plan representatives at 1-800-978-9765, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711.

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