Facebook pixel
Select Page

Emergency Preparedness

Message to Peoples Health Plan Members About Recent Weather Conditions

If you’ve been affected by recent weather conditions, please know that Peoples Health is here to help with your health care needs.

Emergency Care

If you’re having a medical emergency, call 911 or go to the nearest hospital emergency department.

Medical Care via Telehealth

If seeing your doctor for an in-office appointment is not an option during this time, telehealth services offer a way to visit with a health care provider using your phone, computer, tablet or mobile device. You may be able to use telehealth to access care, if your doctor offers this service. Your Peoples Health plan also covers a virtual medical visit benefit, which lets you have a virtual visit with a doctor from Amwell, a special network of providers we work with to offer this benefit. Just visit www.amwell.com, or call 1-844-SEE-DOCS (1-844-733-3627).

Prescriptions

  • You can refill your medications at any time; we’ve lifted the limitation that prevents you from refilling your prescriptions too soon. You’ll still have to pay your normal plan costs for these prescriptions.
  • We’ll cover prescriptions written by out-of-network doctors.
  • Your Peoples Health plan ID card is honored at drugstores across the country, including most chain drugstores. If you don’t have your plan ID card, you can still get your prescriptions filled. Call member services at the number below to find out how.
    • If you currently use a chain drugstore, visit any location of that chain for a refill. Each location will have access to your prescription information.
3 pill bottles

Dialysis

If you have scheduled dialysis, call DaVita at 1-800-400-8331 or 1-800-244-0680 for the nearest center or call Fresenius Kidney Emergency Hotline at 1-800-626-1297. If you are unable to get in touch with DaVita or Fresenius, go to the nearest hospital emergency department.

If you need help getting health care services or filling a prescription, call member services toll-free at 1-800-222-8600, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711. If you contact us on a weekend or holiday, you may need to leave a message, but we’ll reach out to you within one business day.

You may also email us at phn.member@peopleshealth.com.

The health and well-being of our members is a top priority.

We understand the importance of communicating with our members during an event that interrupts business or, more importantly, is a local or regional emergency. If the governor of Louisiana, the U.S. secretary of the Department of Health and Human Services or the president of the United States declares a state of emergency for Louisiana, Peoples Health is obligated to maintain administration of plan benefits and coordination of care for our plan members. During a disaster or emergency, members may continue to contact Peoples Health by phone, fax and email, as well as through the Member Portal.

Peoples Health recommends that our members be as prepared as possible for any type of emergency by having a plan in place that addresses individual health and wellness needs.

hurricane preparedness flyer

Be Prepared for a Disaster: What You Need to Know

Download the Be Prepared for a Disaster: What You Need to Know PDF

Viewing PDF documents on your computer may require Adobe Acrobat Reader, which can be downloaded for free.

Be Prepared for a Disaster: What You Need to Know

Download the Be Prepared for a Disaster: What You Need to Know PDF

Viewing PDF documents on your computer may require Adobe Acrobat Reader, which can be downloaded for free.

hurricane preparedness flyer

×

You are about to leave peopleshealth.com.

Click OK to continue.