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Emergency Preparedness

Message to Peoples Health Plan Members About Hurricane Zeta

Hurricane Zeta brought severe weather conditions to Louisiana and the Gulf Coast. Please know that Peoples Health is here to help with your health care needs.

Emergency Care

If you’re having a medical emergency, call 911 or go to the nearest hospital emergency department.

Medical Care Via telehealth

If seeing your doctor for an in-office appointment is not an option during this time, telehealth services offer a way to visit with a health care provider using your phone, computer, tablet or mobile device. You may be able to use telehealth to access care, if your doctor offers this service. Your Peoples Health plan also covers a virtual medical visit benefit, which lets you have a virtual visit with a doctor from Amwell, a special network of providers we work with to offer this benefit. Just visit www.amwell.com, or call 1-844-SEE-DOCS (1-844-733-3627).

Prescriptions

  • You can refill your medications at any time; we’ve lifted the limitation that prevents you from refilling your prescriptions too soon. You’ll still have to pay your normal plan costs for these prescriptions.
  • We’ll cover prescriptions written by out-of-network doctors.
  • Your Peoples Health plan ID card is honored at drugstores across the country, including most chain drugstores. If you don’t have your plan ID card, you can still get your prescriptions filled. Call member services at the number below to find out how.
  • If you currently use a chain drugstore, visit any location of that chain for a refill, but call prior to visiting to ensure the location is open. Each location will have access to your prescription information.

service centers

Some service centers may be closed. Please call to inquire about the center’s status before you go. 

If you need help getting health care services or filling a prescription, call member services toll-free at 1-800-222-8600, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711. If you contact us on a weekend or holiday, you may need to leave a message, but we’ll reach out to you within one business day. You may also email us at phn.member@peopleshealth.com.

The health and well-being of our members is a top priority.

We understand the importance of communicating with our members during an event that interrupts business or, more importantly, is a local or regional emergency. If the governor of Louisiana, the U.S. secretary of the Department of Health and Human Services or the president of the United States declares a state of emergency for Louisiana, Peoples Health is obligated to maintain administration of plan benefits and coordination of care for our plan members. During a disaster or emergency, members may continue to contact Peoples Health by phone, fax and email, as well as through the Member Portal.

Peoples Health recommends that our members be as prepared as possible for any type of emergency by having a plan in place that addresses individual health and wellness needs.

hurricane preparedness flyer

Be Prepared for a Disaster: What You Need to Know

Download the Be Prepared for a Disaster: What You Need to Know PDF

Viewing PDF documents on your computer may require Adobe Acrobat Reader, which can be downloaded for free.

Be Prepared for a Disaster: What You Need to Know

Download the Be Prepared for a Disaster: What You Need to Know PDF

Viewing PDF documents on your computer may require Adobe Acrobat Reader, which can be downloaded for free.

hurricane preparedness flyer

If you’re affected by a disaster or emergency declaration by the president or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

Disaster Hazard icon
  • Part A, Part B, and supplemental Part C plan benefits can be received from specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare-certified facilities)
  • Where applicable, requirements for gatekeeper referrals are waived in full
  • Plan-approved, out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member

If a disaster or emergency is declared and CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

Obtaining Prescriptions and Prescription Refills

We encourage our plan members to refill any maintenance medications prior to the approach of a hurricane. Thirty-day supply refills of maintenance medications will be honored regardless of when they were last filled. Early refills do not apply to controlled substances such as pain pills and sleeping pills. In addition, early refills do not apply to medications not normally considered maintenance medications, such as antibiotics. Members still have to pay their cost-sharing for these prescriptions.

Please note: Members must show their Peoples Health plan ID card to the pharmacist when filling or refilling prescriptions, even when they are are outside the Peoples Health service area due to an evacuation.

Peoples Health plan ID cards are honored at drugstores across the country, including most chain drugstores and many independent pharmacies. If a member fills a prescription at a local chain drugstore, it can be transferred to the chain drugstore in another location.

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