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Looking for 2022 Over-the-Counter Health & Wellness Items Benefit Information? Click here.

Over-the-Counter Health & Wellness Items | 2023

Over-the-Counter Items for You

Most Peoples Health Medicare Advantage plans cover over-the-counter (OTC) items, and the benefit varies by plan. If your plan has the benefit, we offer you a $0 copay and a specified dollar amount to spend on approved items.

HMO-POS AND PPO PLANS

If you’re in one of the plans below, click the button to see your OTC benefit:

  • Peoples Health Choices 65 (HMO-POS)
  • Peoples Health Choices Gold (HMO-POS)
  • Peoples Health Choices (PPO)
  • Peoples Health Patriot (PPO)
  • Peoples Health Group Medicare (HMO-POS)

HMO-POS D-SNP

If you’re in one of the plans below, click the button to see your combined food, OTC and utility benefit:

 

  • Peoples Health Secure Health (HMO-POS D-SNP)
  • Peoples Health Secure Complete (HMO-POS D-SNP)

2023 Over-the-Counter (OTC) Credit Benefit

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Terms to Know

Solutran – the company that helps us with your benefit, sends your prefilled debit card, and handles customer service and phone orders

FirstLine Benefits – the company that sends your OTC catalog and sends items you order online, by phone or through a mail-in form

Let’s Go Shopping: 2023 OTC Benefit Guide and Catalog – name of your catalog

Healthy Benefits Plus – website, app and call center where you order OTC items and get information about your benefit

Quarter – four parts of a year:

  • Jan. 1 – March 31
  • April 1 – June 30
  • July 1 – Sept. 30
  • Oct. 1 – Dec. 31

What OTC items are available?

Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.

Things to Note:

The benefit offers a set credit amount each quarter to buy OTC items. You get a prefilled debit card to shop for approved OTC items in-store at participating retailers, including Walmart. You can also buy items online, by phone or through a mail-in form. Credits vary by plan and expire at the end of the quarter. Shop for items as often as you want up to your plan’s quarterly credit amount.

You don’t pay sales tax for items ordered online, by mail or by phone for home delivery.

At retail stores, purchases are subject to local state sales tax, which is based on your address and varies by parish.

Peoples Health Choices 65 (HMO-POS)

GNO & Baton Rouge

$150 per quarter

Peoples Health Choices 65 (HMO-POS)

Northshore

$80 per quarter

Peoples Health Choices 65 (HMO-POS)

Southland

$60 per quarter

Peoples Health Choices 65  (HMO-POS) 

Rural Southeast
$60 per quarter

Peoples Health Choices
(PPO)

$50 per quarter

Peoples Health Patriot
(PPO)

$75 per quarter

Peoples Health Choices Gold (HMO-POS)

$50 per quarter

Peoples Health Group Medicare (HMO-POS)

$40 per quarter

Not a Peoples Health member? Click here to learn more about our plans.

Peoples Health Group Medicare (HMO-POS) Office of Group Benefits does not offer this benefit.

How to Buy Items Through the OTC Credit Benefit

Peoples Health members in eligible plans receive a single prefilled debit card to use toward buying approved OTC items.

Members have four options for buying items. For the greatest flexibility, use your debit card to shop in-store at participating retailers.

The second quick and easy way is to order items online through the Healthy Benefits Plus website or mobile app. You can check your credit balance, look up approved items, and more.

You can also order by phone or through a mail-in form.

To order by phone, call in the early morning, between 8 a.m. and 10 a.m., when hold times are shortest.

Products and prices may change at any time.

Order Online

Ordering is fast and easy on the web.

Order By Phone

1-877-909-1359 
TTY: 711
8 a.m. to 8 p.m.,
seven days a week 

Order by Mail

Order forms are sent in a welcome packet.

Get the Catalog

Download the PDF
for a sample of
available items.

Coming soon

Shop In-Store

Shop for approved OTC items at participating retailers. Find a store near you on the Healthy Benefits Plus website or at the link below.

2023 Food, Over-the-Counter (OTC) + Utility Bill Credit Benefit

Members with the Food, OTC + Utility Bill Credit receive a single prepaid debit card to buy approved food and OTC items or pay approved utility bills. A specified credit amount is added to the debit card on the first calendar day of each month for using in approved ways.

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Terms to Know

Solutran – the company that helps us with your benefit and sends your OTC and healthy food items catalog and prepaid debit card

Healthy Benefits Plus – website and call center where you order items and get information about your benefit

Walmart – retailer that fulfills items for orders placed online or by phone

Things to Note:

Local sales tax is added to purchases and deducted from your credit balance. Sales tax is based on your address and varies by parish.

This benefit is only for members of Peoples Health Secure Health and Peoples Health Secure Complete. It is not a covered benefit for members of any other
Peoples Health plan.

How can I buy items when waiting on my benefit card?

 

The following plans offer this benefit:

PEOPLES HEALTH SECURE HEALTH (HMO-POS D-SNP)


$105 per month

PEOPLES HEALTH SECURE COMPLETE (HMO-POS D-SNP)


$230 per month

Watch now: Over-the-Counter (OTC) + Utility Bill Credit Benefit

How to Buy Items Through the Food, OTC + Utility Bill Credit Benefit

Members have three options for buying OTC items.

You can shop for approved food and OTC items in-store at participating retailers, including Walmart. You can also buy items online through the website or by phone.

To order by phone, call in the early morning, between 8 a.m. and 10 a.m., when hold times are shortest.

Products and prices may change at any time.

How can I buy items when waiting on my benefit card?

You can use your credits to pay eligible utility bills, like electricity, gas, water and internet. You have three ways to pay utility bills: through your Healthy Benefits Plus account online, by calling Healthy Benefits Plus customer service, or at your local Walmart MoneyCenter.

Order Items or Pay a Bill Online

Ordering items and paying utility bills are easy on the web.

Order Items or Pay a Bill By Phone

1-877-909-2479
TTY: 711
8 a.m. to 8 p.m.,
seven days a week 

Shop or Pay a Utility Bill In-Store

Shop for approved OTC and healthy foods items at participating retailers. Pay eligible utility bills, like electricity, gas, water and internet, at your local Walmart MoneyCenter. Find a store near you on the Healthy Benefits Plus website or at the link below.

Get the Catalog

Download the PDF
for a sample
of available items.

Coming soon

Not a Peoples Health member? Click here to learn more about our plans.

Frequently Asked Questions

How can I buy items when waiting on my benefit card?

There are several ways to use your benefit while waiting for your welcome packet with your benefit card to arrive:

  • Call the Healthy Benefits Plus customer service line and a representative can place an order on your behalf.
  • Call the Healthy Benefits Plus customer service line and ask for your card information, then choose one of these options:
    • Create an account on the Healthy Benefits Plus website and place an online order (a Healthy Benefits Plus representative can also help you set up your account).
    • Download the Healthy Benefits Plus mobile app and use the barcode to shop in-store.
    • Find participating retailers for in-store shopping at https://healthybenefitsplus.com/hwpcard/stores/storefinder.

Peoples Health Secure Health and Peoples Health Secure Complete members can also place an order through Mom’s Meals at www.momsmeals.com/uhc for ready-to-heat meals or pantry or produce boxes.

What OTC items can be purchased with the OTC benefit?

Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.

What is considered a quarter?

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

How do I buy OTC items?

Your benefit allows you to shop at participating retail stores with your prefilled debit card to purchase approved items. You can also order items online or by phone. Depending on your plan, you may additionally have the option to order through a mail-in form.

Ordering online is the quickest and easiest way to order items for delivery to your home. You’ll need to create an account first. Once you have an account, you can also:

  • Look up participating retailers for in-store shopping
  • See your credit balance
  • Look up approved items
  • Download a digital catalog
  • Save items in your cart for later
  • Change or update your delivery address (changing your delivery address does not change the permanent address you have on file with us)

Your benefit offers fast and free shipping or delivery when you order through approved ways for home-delivery.

Do I pay for shipping?

No, all shipping or delivery charges are covered by your plan when you order through approved ways for home-delivery and meet the minimum purchase requirement.

Peoples Health Secure Health and Peoples Health Secure Complete members: Note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or Uber Eats. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

I tried to order an item in the catalog, but it’s no longer available. Why?

Approved items can change at any time. There are many items in your catalog and even more items online or at a participating retailer. If a certain item is no longer available, you may be able to find a similar item to purchase. If you call the benefit customer service phone number, a representative will help you find another item close to the one you want. Note that there may be differences with the alternative item, including the cost. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. Why can’t I order online or by phone and pick up my order from the Walmart store near my house?

Not all Walmart stores are set up for in-store pick-up, and the location closest to you may not have this option. As a reminder, your prepaid debit card allows you to shop in-store instead of ordering online or by phone. But if ordering online or by phone is more convenient for you, shipping is fast and free when you order the required minimum amount. We can have your order delivered right to your door.

What do I do if an item I need is not available or I can’t find it online?

If you’re ordering online, you will be able to see when an item is no longer available. You may be able to find a similar item that you can order. When you order by phone and an item isn’t available, the representative will try to find an alternative item that’s close to the one you want. When this happens and you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

If you’re shopping in-store, you will need to first find approved alternative items in your catalog or on the Healthy Benefits Plus website or in the Healthy Benefits Plus app, then buy the approved alternative. Use the bar-code scanner feature in the Healthy Benefits Plus app to scan an in-store item’s UPC code to see if the item is eligible for purchase.

I received my online order in multiple shipments. Why?

The items you ordered may not all be available from the same fulfillment center. If this happens, to make sure you get your items as quickly as possible, the items may be shipped separately from each fulfillment center.

If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or Uber Eats. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

When I try to order over the phone, the representative is telling me there is a shipping fee. I thought I had free shipping?

Yes, your benefit offers fast and free shipping and delivery when you order through approved ways for home-delivery.

When I ordered my item over the phone, the representative told me to choose a different item because the one I wanted was not available. What should I do?

Occasionally, an item may be unavailable or discontinued and can’t be shipped or delivered to you. You may choose a different item that is similar to the one you want. This is why the representative offered you a different item that is in stock and that can be shipped or delivered to you. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

Can I have my items shipped to another address besides my home?

Yes, you have the option to add a delivery address for a specific order that may be different from your home address. The address you put in will only be used one time to ship or deliver the items for that one order. It does not change the permanent address you have on file with us.

I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. How do I use my benefit to pay a utility bill?

You can use your credits to pay eligible utility bills, like electricity, gas, water and internet. You have three ways to pay utility bills:

  • Through your Healthy Benefits Plus account online. Log in to your account and select Bill Pay.
    • Have your bill handy when you add a utility provider’s information to the system for the first time as a payee.
    • Then you can make a payment and review your payment history.
  • By calling Healthy Benefits Plus customer service. Have your utility account number handy and the service address as listed on the utility bill.
    • The service address must match the address we have on file for you.
    • Tell the representative which utility provider you want to pay and how much you want to pay.
  • At your local Walmart MoneyCenter. Find a store near you on the Healthy Benefits Plus website or at https://healthybenefitsplus.com/hwpcard/stores/storefinder.
    • Be sure to bring your prefilled debit card, an ID, and a copy of your utility bill to get set up with bill pay.

Note that you cannot use your debit card to directly pay the utility provider. Once you’ve submitted payment in one of these ways, you can contact the utility provider if you want to confirm that the payment was received. Payments take up to seven business days to be delivered.

Still Have Questions?

If you have a question that’s not answered here, please call toll-free to speak with one of our plan representatives at 1-800-978-9765, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711.
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