Facebook pixel
SALES: 1-800-978-9765 (TTY:711)
Member services: 1-800-222-8600 (TTY:711)
Select Page

Over-the-Counter Health & Wellness Items | 2022

Over-the-Counter Items for You

Most Peoples Health Medicare Advantage plans cover over-the-counter (OTC) items, and the benefit varies by plan. If your plan has the benefit, we offer you a specified dollar amount to spend for a $0 copay.

5 out of 5 Stars_wording

Terms to Know

FirstLine Benefits – the company that helps us with your benefit and sends your OTC catalog; also the name of the call center and mobile app where you order OTC items and get information about your benefit

Essentials + – name of your OTC catalog

www.shopfirstlinebenefits.com – website where you order items and get information about your benefit

Quarter – four parts of a year:

  • Jan. 1 – March 31
  • April 1 – June 30
  • July 1 – Sept. 30
  • Oct. 1 – Dec. 31

What items are available?

Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.

Some plans offer a combined OTC and healthy foods benefit.

HMO AND PPO PLANS

If you’re in the one of the plans below, click the button to see your OTC benefits:
 

  • Peoples Health Choices 65 (HMO)
  • Peoples Health Choices Gold (HMO)
  • Peoples Health Choices (PPO)
  • Peoples Health Patriot (PPO)
  • Peoples Health Group Medicare (HMO-POS)

D-SNP PLANS

If you’re in the one of the plans below, click the button to see your OTC benefits:
 

  • Peoples Health Secure Health
  • Peoples Health Secure Complete

2022 Over-the-Counter (OTC) Products Catalog Benefit

The OTC Products Catalog benefit offers a set credit amount each quarter to order OTC items and have them delivered to you. Credits vary by plan and expire at the end of the quarter. You can place an order up to your plan’s quarterly credit amount. 

You don’t pay sales tax. Local state sales tax is already considered for the cost of each item.

Peoples Health Choices 65 (HMO)

GNO & BR

$80 per quarter

Peoples Health Choices 65  (HMO) 

Northshore

$65 per quarter

Peoples Health Choices 65  (HMO) 

Southland

$60 per quarter

Peoples Health Choices 65  (HMO) 

Rural Southeast

$60 per quarter

Peoples Health Choices (PPO)

$50 per quarter

Peoples Health Patriot (PPO)

$75 per quarter

Peoples Health Choices Gold (HMO)

$40 per quarter

Peoples Health Group Medicare (HMO-POS)

$40 per quarter

Peoples Health Secure Choice (HMO D-SNP) and Peoples Health Group Medicare (HMO-POS) Office of Group Benefits do not offer this benefit.

How To Order Items Through the OTC Products Catalog Benefit

Peoples Health members in eligible plans have three options for ordering OTC items.

The quickest and easiest way to order is online through the website or mobile app. You can check your credit balance, look up approved items, and more.

You can also order by phone or with a mail-in form.

Products and prices listed may change at any time.

Order Online

Ordering is fast and easy on the web.

Ordering begins
Jan. 1, 2022

Order By Phone

1-866-811-9477
TTY: 711

8 a.m. to 8 p.m., seven days a week

Order by Mail

Order forms are sent in a welcome packet.

Get the Catalog

Download the PDF
for a sample of
available items.

Catalog will be
available soon

Not a Peoples Health member? Click here to learn more about our plans.

2022 Over-the-Counter (OTC) +
Healthy Food Card Benefit

Members with the OTC + Healthy Food Card receive a single prepaid debit card to purchase OTC items and healthy food items. A specified amount of credits is added to the debit card on the first calendar day of each month for purchasing approved items. Credits vary by plan and expire at the end of each month.

5 out of 5 Stars_wording

Terms to Know

Solutran – the company that helps us with your benefit and sends your OTC and healthy food items catalog and prepaid debit card

Healthy Benefits Plus – website and call center where you order items and get information about your benefit

Walmart – retailer where your items are shipped from

Things to Note:

Local sales tax is added to purchases and deducted from your credit balance. Sales tax is based on your address and varies by parish.

This benefit is only for members of Peoples Health Secure Health and Peoples Health Secure Complete. It is not a covered benefit for members of any other
Peoples Health plan.

The following plans offer this benefit:

PEOPLES HEALTH SECURE HEALTH (HMO D-SNP)


$42 per month

PEOPLES HEALTH SECURE COMPLETE (HMO D-SNP)


$175 per month

How To Purchase Items With OTC + Healthy Food Card

Members have four options for purchasing OTC items.

You can shop for approved OTC and healthy food items, in-store at participating retailers, including Walmart. You can also buy items online through the website, by phone or through a mail-in form.

To order by phone, call in the early morning, between 8 a.m. and 10 a.m., when hold times are shortest.

Products and prices listed may change at any time.

Order Online

Ordering is fast and easy on the web.

Ordering begins
Jan. 1, 2022

Order By Phone

1-833-853-8587
TTY: 711
8 a.m. to 8 p.m., seven days a week

Order by Mail

Order forms are sent in a welcome packet.

Shop In-Store

Shop for approved OTC and healthy foods items at participating retailers. Find a store near you on the Healthy Benefits Plus website. or at the link below.

Get the Catalog

Download the PDF
for a sample
of available items.

Catalog will be
available soon

Not a Peoples Health member? Click here to learn more about our plans.

Frequently Asked Questions

What OTC items can be purchased with the OTC benefit?

Categories of covered OTC items include generic and brand name products for allergy, sinus, cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; skin care; sleep aids; and vitamins. Products and prices listed in the catalog may change at any time.

What is considered a quarter?

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

How do I purchase OTC items?

Members can order items online, by phone or by mailing in an order form. If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, your benefit also allows you to shop at participating stores with a prepaid debit card to purchase OTC items and healthy food items.

Ordering online is the quickest and easiest way to order items for delivery to your home. You’ll need to create an account first. Once you have an account, you can also:

  • See your credit balance
  • Look up approved items
  • Download a digital catalog
  • Save items in your cart for later
  • Change or update your delivery address (changing your delivery address does not change the permanent address you have on file with us)

Peoples Health Secure Health and Peoples Health Secure Complete members can also look up participating retailers for in-store shopping.

Your benefit offers fast and free shipping or delivery when you order online, by phone or by mail.

Do I pay for shipping?

No, all shipping or delivery charges are covered by your plan when you order online, by phone or by mail and meet the minimum purchase requirement.

Peoples Health Secure Health and Peoples Health Secure Complete members: Note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

I tried to order an item in the catalog, but it’s no longer available. Why?

Approved items can change at any time. There are many items in your catalog and even more items online. If a certain item is no longer available, you may be able to find a similar item to purchase. If you call the benefit customer service phone number, a representative will help you find another item close to the one you want. Note that there may be differences with the alternative item, including the cost of it. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

I’m a Peoples Health Secure Health or Peoples Health Secure Complete member. Why can’t I order online or by phone and pick up my order from the Walmart store near my house?

Not all Walmart stores are set up for in-store pick-up, and the location closest to you may not have this option. As a reminder, your prepaid debit card allows you to shop in-store instead of ordering online or by phone. But if ordering online or by phone is more convenient for you, shipping is fast and free when you order the required minimum amount. We can have your order delivered right to your door.

What do I do if an item I need is not available or I can’t find it online?

If you’re ordering online, you will be able to see when an item is no longer available. You may be able to find a similar item that you can order. When you order by phone and an item isn’t available, the representative will try to find an alternative item that’s close to the one you want. When this happens and you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member and you’re shopping in-store, you will need to first find approved alternative items in your catalog or on the Healthy Benefits Plus website, then purchase the approved alternative.

I received my online order in multiple shipments. Why?

The items you ordered may not all be available from the same fulfillment center. If this happens, to make sure you get your items as quickly as possible, the items may be shipped separately from each fulfillment center.

If you’re a Peoples Health Secure Health or Peoples Health Secure Complete member, note that Walmart may use different methods to get your order to you as timely as possible. The method determines the type of packaging used for your order. For instance, some items may be shipped to you in a box when the items come from a Walmart fulfillment center. Other times, your order may be fulfilled at a local store, and the items will be delivered to you using a local delivery resource, like DoorDash or UberEATS. Because the order is prepared directly in a store instead of a fulfillment center, the order will be delivered in the same plastic bags that are used for in-store purchases.

When I try to order over the phone, the representative is telling me there is a shipping fee. I thought I had free shipping?

Yes, your benefit offers fast and free shipping and delivery when you order online, by phone or by mail.

When I ordered my item over the phone, the representative told me to choose a different item because the one I wanted was not available. What should I do?

Occasionally, an item may be unavailable or discontinued and can’t be shipped or delivered to you. You may choose a different item that is similar to the one you want. This is why the representative offered you a different item that is in stock and that can be shipped or delivered to you. Alternative items may automatically be sent to you if an item’s availability changes after you’ve placed an order.

Can I have my items shipped to another address besides my home?

Yes, you have the option to add a delivery address for a specific order that may be different from your home address. The address you put in will only be used one time to ship or deliver the items for that one order. It does not change the permanent address you have on file with us.

Still Have Questions?

If you have a question that’s not answered here, please call toll-free to speak with one of our plan representatives at 1-800-978-9765, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711.

×

You are about to leave peopleshealth.com.

Click OK to continue.