You have five options for paying your plan premium or your late enrollment penalty.
View each option below for detailed payment instructions.
Click here to create an online payment account or to access your account. Through your online account you can:
- Check your balance
- Pay by credit card, debit card or electronic funds transfer from your bank account
- Store your payment information to save time when making future payments
- Schedule automatic payments
Any payments made will be applied to your account balance within three business days.
Pay by Benefit Check Withholding
You can select withholding from either your Social Security or Railroad Retirement Board (RRB) benefit check. Withholding may take two or more months to begin after the Social Security Administration (SSA) or RRB approves it. In most cases, if the SSA or RRB accepts your request for withholding, the first withholding from your check will include all amounts due, starting with the effective date of the withholding.
The effective date of the withholding is determined by the SSA or RRB. The SSA or RRB will notify you when withholding begins. Please continue to make payments directly to Peoples Health until you receive the notice. If the SSA or RRB does not approve your request, we will notify you. You will then revert to direct bill status and start receiving a monthly invoice.
To pay through benefit check withholding, contact member services by phone or email: Phone: 504-849-4865, 225-346-5704, 1-800-222-8600 (Toll-free) 711 (TTY). Or email: firstname.lastname@example.org.
We are available Monday through Friday, from 8 a.m. to 8 p.m. If you contact us on a weekend or holiday, you may need to leave a message, but we will return your call within one business day.
Pay by Check or Money Order
Mail your payment to Peoples Health by check or money order each month when you receive your invoice. A return envelope is provided with your invoice.
Pay by Phone
Call 1-866-836-5152 24 hours a day, seven days a week. TTY users may call 711. You can make a one-time payment by credit card, debit card or electronic funds transfer from your bank account. You can also use our phone system to check your balance. Please note: When you make a payment over the phone, your payment information will not be stored for future use. Each time you make a payment by phone, you must re-enter your payment information. Any payments made will be applied to your account balance within three business days.
Pay by Electronic Funds Transfer From Your Bank Account
This is different than using your bank account information to pay over the phone. With this option, payment is automatically transferred from your bank account on the first business day of each month. To pay through this method:
- Download the Payment Selection Form (159.518 KB). If you would like a form mailed to you, contact member services.
- Complete the top portion with your name and member ID number.
- Check “Electronic funds transfer from your bank account each month” and provide the name on the account, the bank routing number, the bank account number, and the account type.
- Sign and date the form.
- Return the completed form along with a voided check to:
Attn: Finance Department
Three Lakeway Center
3838 N. Causeway Blvd., Ste. 2200
Metairie, LA 70002
We will send you a monthly statement for your records.
Payment Selection Form PDF This is a downloadable form that lists all your payment options. Please note: You are only required to complete and return this form to Peoples Health if you would like to start paying through electronic funds transfer from your bank account. Member services can accept all other payment change requests over the phone; however, if you would like to send a change request to us in writing, you may also use this form.