The MTM program has two parts: targeted medication reviews and a comprehensive medication review.
Targeted medication reviews
comprehensive medication reviews
Comprehensive medication reviews are an optional service offered. Members are notified about this review by mail. If a member chooses to take part in the review, a Peoples Health clinical representative conducts the review with the member by phone or face to face. During the review, the representative discusses all medications—including over-the-counter medications, vitamins and herbal supplements— to identify potential medication-related problems and evaluate medication effectiveness. The representative also uses available lab and test results to conduct the review and may discuss review results with the member’s doctor. The amount of time it takes to complete the review varies depending on the member’s needs. Members who complete the review receive a follow-up letter, medication action plan and personal medication list based on the review. They can also complete a personal medication list on their own. This is a helpful tool for keeping track of medications and how to use them the right way.
Members enrolled in the program may also receive targeted educational materials on applicable chronic conditions.
For more information about the MTM program, including how to obtain a blank personal medication list, call us toll-free at 1-800-222-8600, Monday through Friday, from 8 a.m. to 8 p.m. TTY users should call 711. If you call on a weekend or holiday, we will reach out to you within one business day.
The MTM program is not considered a plan benefit.