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CUSTOMER SERVICE: CONTACT US
Your health is everything, and you deserve a plan that puts your well-being first.
We’re proud to be part of the UnitedHealthcare family. You’ll notice the UnitedHealthcare name and logo on many of the materials we share with you. That’s because partnering with UnitedHealthcare gives you access to even more tools, resources and support so you can get the most out of your health plan.
Looking for 2025 member resources? Click here.
Explore your member resources and discover everything available to you. From wellness tools to personalized support, your plan is designed to help you live healthier and feel your best.
Dental Benefit
All Peoples Health Medicare Advantage plans include coverage for preventive dental services, including oral exams and cleanings. Most plans also cover comprehensive care, such as fillings and dentures. Some other plans offer comprehensive care only through an optional Platinum Dental Rider for a monthly premium.
Fitness Benefit
Renew Active® by UnitedHealthcare® is a fitness program for body and mind to help stay active, focused and connected either at a gym or from home, at no additional cost.
Over-the-Counter (OTC) Benefit
Most Peoples Health plans offer an over-the-counter (OTC) items benefit, which varies by plan. If your plan has the benefit, you get a specified credit amount to spend on approved items.
Part B Give Back
If you pay a Medicare Part B premium, we may pay part of that premium for you. We call this a Part B premium Give Back, or a Part B premium-reduction benefit.
Passport Benefit
Most Peoples Health plans include UnitedHealth Passport®. If you’re out of your plan’s service area, you can use UnitedHealth Passport to get care at network costs.
Respite Benefit
Most Peoples Health plans cover up to 12 respite care sessions per year, and each session can last up to eight hours. Services are provided in the member’s home or another household in Louisiana.
Transportation Benefit
Peoples Health dual-eligible special needs plans offer a routine transportation benefit. Members pay $0 for transportation to and from network doctor offices, pharmacies and other plan-approved locations within 75 miles of the home.
Vision Benefit
All Peoples Health plans offer a vision benefit for medical vision care, as well as a routine vision care benefit that includes coverage for routine eye exams and eyewear for vision correction.
Forms
Appointment of Representative Form – To designate someone the right to act on your behalf as your representative for requesting a coverage decision or an appeal or making a grievance (complaint)
Appeals – Formal way of asking us to change our organization determination for medical care coverage or our coverage determination for prescription drug coverage
Grievances – A complaint (other than an organization determination or coverage determination) related to your health plan or health care provider, including problems related to quality of care, waiting times and customer service, among others
Limited Health Care Power of Attorney – Allows you to name someone to carry out business and health care transactions solely with Peoples Health on your behalf, even if you are able to do so yourself but just want assistance
Louisiana Advance Directives – Documents designed to ensure that decisions about your medical care, including your right to refuse treatment, are understood and followed by your health care providers if you become physically or mentally unable to make decisions on your own
We’ve partnered with UnitedHealthcare to bring you expanded online resources. Use the member website and app for instant access to your plan and health care information—anytime, anywhere.
Your member website makes it easy to use your plan benefits and manage your health information. Create an account to:
Enrolled in a Peoples Health Group Medicare plan? Access your member website here:
Want plan information at your fingertips? Download your member app! Use the buttons below or search “UnitedHealthcare” in the Apple App Store® or Google Play™ store.
All members will get an ID card in the mail. If you didn’t receive your new ID card, click below. Note: If you recently enrolled in a Peoples Health plan, we’ll mail your ID card after Medicare approves your enrollment application.
ID card sample for Peoples Health Group Medicare plans:
ID card sample for all other Peoples Health plans:
Peoples Health is committed to connecting you with quality health care. We have search tools to help you find providers, pharmacies, and health and fitness locations in your Peoples Health plan network. Many of these tools have the UnitedHealthcare logo and offer you an expanded network to choose from.
When you use the tools below, you may get a pop-up message to let you know that you’re leaving the Peoples Health website. That’s OK! The search is the right one for your plan.
Looking for network providers, pharmacies or covered medications for one of the following Peoples Health plans?
Use the search tools below.
If you are member of one of these plans, you can also find search tools in your member website.
Looking for network providers, pharmacies or covered medications for one of the following Peoples Health plans?
Use the search tools below.
If you are member of one of these plans, you can also find search tools in your member website.
DME, Orthotics and Prosthetics Vendors
*Peoples Health Group Medicare (HMO-POS) Office of Group Benefits does not offer an OTC benefit.
†Fitness network is subject to change. For the most accurate listing, including premium gyms, log in to your member website.
We’re committed to helping you with any questions or concerns you may have. We offer many resources to support you. Take advantage of your additional plan benefits, once you’re enrolled, by using the providers below. Refer to your plan’s Evidence of Coverage and Vendor Information Sheet for additional details.
Non-SNP
Non-SNP
Are you in a Peoples Health Group Medicare plan? Click the link for your plan below to find your vendor contact information.
Vendors are for the plans below:
Benefit | Vendor | Contact Information | |
---|---|---|---|
Hearing Aids |
UnitedHealthcare Hearing |
1-855-523-9355 |
|
Routine Vision |
UnitedHealthcare Vision |
1-877-369-1907 (TTY: 711) |
|
Routine Dental |
UnitedHealthcare Dental |
1-877-369-1907 (TTY: 711) |
|
Prescription Drug |
Optum® Home Delivery Pharmacy |
1-877-889-6358 |
|
Over-the-Counter Items Credit |
Solutran |
1-877-909-1382 |
|
Fitness |
Renew Active |
1-877-369-1907 (TTY: 711) |
|
Behavioral Health |
Optum Behavioral Health |
1-877-566-7913 |
Benefit | Vendor | Contact Information | |
---|---|---|---|
Hearing Aids |
UnitedHealthcare Hearing |
1-855-523-9355 |
|
Routine Vision |
UnitedHealthcare Vision |
1-877-369-1907 (TTY: 711) |
|
Routine Dental |
UnitedHealthcare Dental |
1-877-369-1907 (TTY: 711) |
|
Prescription Drug |
Optum® Home Delivery Pharmacy |
1-877-889-6358 |
|
Fitness |
Renew Active |
1-877-369-1907 (TTY: 711) |
|
Behavioral Health |
Optum Behavioral Health |
1-877-566-7913 |
Benefit Type | Vendor Name | Contact Information | |
---|---|---|---|
Routine Vision |
UnitedHealthcare Vision |
1-877-367-1803 (TTY: 711) |
|
Routine Dental |
UnitedHealthcare Dental |
1-877-367-1803 (TTY: 711) |
|
Prescription Drug |
Optum® Home Delivery Pharmacy |
1-877-889-6358 |
|
Over-the-Counter Items, Food and Utility Bill Credit |
Solutran |
1-877-909-1382 |
|
Fitness |
Renew Active |
1-877-367-1803 (TTY: 711) |
|
Behavioral Health |
Optum Behavioral Health |
1-877-566-7913 |
|
Routine Transportation |
SafeRide |
1-888-462-6046 |
|
Hearing Aids |
UnitedHealthcare Hearing |
Secure Health: 1-855-523-9355
|
The healthy food and utilities benefit is a special supplemental benefit only available to chronically ill enrollees with a qualifying condition, such as diabetes, cardiovascular disorders, chronic heart failure, chronic high blood pressure and/or chronic high cholesterol, and who also meet all applicable plan coverage criteria. There may be other qualifying chronic conditions not listed.
Benefit | Vendor | Contact Information | |
---|---|---|---|
Hearing Aids |
UnitedHealthcare Hearing |
1-855-523-9355 |
|
Routine Vision |
UnitedHealthcare Vision |
1-877-369-1907 (TTY: 711) |
|
Routine Dental |
UnitedHealthcare Dental |
1-877-369-1907 (TTY: 711) |
|
Prescription Drug |
Optum® Home Delivery Pharmacy |
1-877-889-6358 |
|
Over-the-Counter Items and Food Credit |
Solutran |
1-877-909-1382 |
|
Fitness |
Renew Active |
1-877-369-1907 (TTY: 711) |
|
Behavioral Health |
Optum Behavioral Health |
1-877-566-7913 |
The healthy food benefit is a special supplemental benefit only available to chronically ill enrollees with a qualifying condition, such as diabetes, chronic heart failure and/or cardiovascular disorders, and who also meet all applicable plan coverage criteria.