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Senior man and woman with healthy groceries and an over-the-counter item

Over-the-Counter Items for You

Most Peoples Health plans offer an over-the-counter (OTC) benefit with a specified credit amount to spend on approved items. The benefit varies by plan.

Shop in-store at participating retailers, including Walmart and Sam's Club, or buy items online. Credit amounts vary by plan and expire at the end of a specified time frame. 

What OTC items are available?

Covered OTC items include generic and brand-name health and wellness products. See your plan materials for product types. Products and prices may change at any time.

Local sales tax is added to purchases and deducted from your credit balance. Sales tax is based on your address and varies by parish.

Health and wellness items like medications, nose spray

Pick Your Plan Type:

How to Buy Items
Through the OTC Credit Benefit

Use your UCard to buy approved items through the methods below. Check your credit balance and look up approved items through your member website or mobile app. You can also scan product price codes with the app when shopping in-store to see if an item is covered.

HMO-POS AND PPO PLANS

  • Peoples Health Choices 65 Greater New Orleans and Baton Rouge Area (HMO-POS)
  • Peoples Health Choices 65 Northshore (HMO-POS)
  • Peoples Health Choices 65 Southland (HMO-POS)
  • Peoples Health Choices Gold (HMO-POS)
  • Peoples Health Medicare Advantage Patriot No Rx LA (HMO-POS)
  • Peoples Health Choices (PPO)
  • Peoples Health Patriot (PPO)

Shop In-Store

Find a participating retailer near you at the link below.
 

Order Online

It's fast and easy through your member website.

Order by Phone

1-877-909-1382 (TTY: 711)
8 a.m. to 8 p.m., 7 days a week, October through March
8 a.m. to 8 p.m., M-F, and 8 a.m.-5 p.m., Sat-Sun, April through September 

How to Buy Items Through the OTC, Food and Utility Bill Credit Benefit for D-SNP Plans*  

Use your UCard to buy approved OTC items and healthy food through the methods below. Check your credit balance and look up approved items through your member website or mobile app. You can also scan product price codes with the app when shopping in-store to see if an item is covered.

Use your credit to pay eligible utility bills, like electricity, gas, water and internet. Pay through your member website, by phone, or at your local Walmart MoneyCenter or Customer Service desk.

*Members with a qualifying condition are eligible for the healthy food and utilities benefit.

HMO-POS D-SNPs

  • Peoples Health Secure Health (HMO-POS D-SNP)
  • Peoples Health Secure Complete (HMO-POS D-SNP)
  • Peoples Health Dual Complete LA-S5 (HMO-POS D-SNP)

Shop In-Store

Find an approved retailer for OTC and healthy food items
at the link below.
 

Order Online

It's fast and easy
through your
member website.
 

Order by Phone

1-877-909-1382 (TTY: 711)
8 a.m. to 8 p.m., 7 days a week, 
October through March
8 a.m. to 8 p.m., M-F,
and 8 a.m.-5 p.m., Sat-Sun,
April through September

How to Buy Items Through the OTC and Food Credit Benefit for C-SNP Plans  

Use your UCard to buy approved OTC items and healthy food through the methods below. Check your credit balance and look up approved items through your member website or mobile app. You can also scan product price codes with the app when shopping in-store to see if an item is covered.

HMO-POS C-SNPs

  • Peoples Health Complete Care LA-5 (HMO-POS C-SNP)
  • Peoples Health Complete Care LA-6 (HMO-POS C-SNP)
  • Peoples Health Complete Care LA-7 (HMO-POS C-SNP)

Shop In-Store

Find a participating retailer
near you at the
link below.
 

Order Online

It's fast and easy
through your 
member website.
 

Order by Phone

1-877-909-1382 (TTY: 711)
8 a.m. to 8 p.m., 7 days a week, 
October through March
8 a.m. to 8 p.m., M-F,
and 8 a.m.-5 p.m., Sat-Sun,
April through September

How to Buy Items Through the OTC Credit Benefit for Peoples Health Group Medicare

Eligible Peoples Health Group Medicare members receive a single prefilled debit card to buy approved items through the methods below. Check your credit balance and look up approved items through your member website or mobile app. You can also scan product price codes with the app when shopping in-store to see if an item is covered.

PEOPLES HEALTH GROUP MEDICARE

  • Peoples Health Group Medicare (HMO-POS)

Shop In-Store

Shop for approved OTC items at participating retailers.
Find a store near you 
at the link below.

Order Online

It's fast
and easy
through your
member website.

Order by Phone

1-833-216-6709 (TTY: 711)
6 a.m. – 7 p.m., 7 days a week,
October through March, and M-F,
April through September

 

Frequently Asked Questions

 

 

Still have questions?

Call toll-free to speak with one of our plan representatives at 1-800-978-9765, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711.

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

Free shipping may be covered by your plan when you order through approved ways for home delivery. With some plans or in some instances, you may be required to meet a minimum purchase requirement to qualify for free shipping.

Qualifying members in a plan that offers a food benefit may pay a delivery fee to have fresh grocery items delivered through the benefit.

Members  must have a qualifying condition to be eligible for the healthy food and utility bill benefit. If you're eligible, you can use your credit to pay eligible utility bills, like electricity, gas, water and internet. Pay utility bills:

  • Through your member website
    • Have your bill handy when you add a utility provider’s information to the system for the first time as a payee.
    • Then you can make a payment and review your payment history.
  • By calling your benefit’s Customer Service number
    • Have your utility account number handy and the service address as listed on the utility bill.
    • The service address must match the address we have on file for you.
    • Tell the representative which utility provider you want to pay and how much you want to pay.
  • At your local Walmart MoneyCenter
    • Be sure to bring your UCard, an ID and a copy of your utility bill to get set up with bill pay.

Note that you cannot directly pay the utility provider. However, after you submit payment in one of the above ways, you can contact the utility provider to confirm that payment was received. Payments take up to seven business days to be delivered.

For CSNP Plans:
The healthy food benefit is a special supplemental benefit only available to chronically ill enrollees with a qualifying condition, such as diabetes, chronic heart failure and/or cardiovascular disorders, and who also meet all applicable plan coverage criteria.

For DSNP Plans:
The healthy food and utilities benefit is a special supplemental benefit only available to chronically ill enrollees with a qualifying condition, such as diabetes, cardiovascular disorders, chronic heart failure, chronic high blood pressure and/or chronic high cholesterol, and who also meet all applicable plan coverage criteria. There may be other qualified chronic conditions not listed. 

Benefits, features and/or devices may vary by plan/area. Limitations, exclusions and/or network restrictions may apply. OTC benefits have expiration time frames. Call your plan or review your Evidence of Coverage for more information.

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