Newsroom
Message to Peoples Health plan members regarding Tropical Storm Nate and Tropical Storm Harvey in August
Important Notices, Newsroom, State of Emergency Announcements • 10/12/2017

To members affected by Tropical Storm Harvey or Tropical Storm Nate, please know that Peoples Health is here to help you with your healthcare needs.

Emergency Care

If you are having a medical emergency, please call 911 or go to the nearest hospital emergency department.

Medical Care

You can receive medical services from any healthcare provider, even one not in the Peoples Health provider network, and the services will be covered by your plan. This means that you pay your normal plan costs for services from out-of-network providers; there are no additional costs for going out of the network. This includes for diabetes testing supplies and durable medical equipment.

Prescriptions

  • You can refill your medications at any time; we have lifted the limitation that prevents you from refilling your prescriptions too soon. You will still have to pay your normal plan costs for these prescriptions.
  • We will cover prescriptions written by out-of-network doctors.
  • Your Peoples Health plan ID card is honored at more than 65,000 drugstores across the country, including most chain drugstores. If you don’t have your plan ID card, you can still get your prescriptions filled. Call member services at the number below to find out how.
  • If you currently use a chain drugstore, you can visit any location of that chain for a refill. Each location will have access to your prescription information.

Dialysis

If you have scheduled dialysis, call DaVita at 1-800-400-8331 or 1-800-244-0680 for the nearest center; or call Fresenius Kidney Emergency Hotline at 1-800-626-1297. If you are unable to get in touch with DaVita or Fresenius, go to the nearest hospital emergency department.

If you need assistance obtaining healthcare services or filling a prescription, please call member services toll-free at 1-800-222-8600, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711. If you contact us on a weekend or holiday, you may need to leave a message, but we will return your call within one business day.

You may also email us at phn.member@peopleshealth.com.


About Peoples Health
Established in 1994, Peoples Health is a Medicare Advantage organization serving more than 60,000 Medicare beneficiaries in Louisiana. Peoples Health Medicare health plans have been rated 4.5 out of 5 stars by Medicare for 2018, making them the highest-rated plans in the state. The physician-owned company administers and provides a unique approach to wellness, care coordination and support services for plan members. The company is a proud supporter of many social, cultural, athletic and health organizations and holds an NCQA accreditation. Visit http://www.peopleshealth.com for more information.