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Member services: 1-800-222-8600 (TTY:711)
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Important Message to Peoples Health Plan Members

Hurricane Ida brought severe weather conditions to the Gulf Coast. Please know that Peoples Health is here to help with your health care needs. We have member services staff standing by to connect you to the help you need. 

Email: phn.member@peopleshealth.com
Call toll-free: 1-800-222-8600
8 a.m. to 8 p.m., seven days a week
TTY: 711

Important Message to Peoples Health Providers

Temporary Suspension of Authorization for Post-Acute Care Through Contracted SNF, LTAC and Inpatient Rehabilitation Providers

Peoples Health values the commitment you make to deliver care to our Medicare Advantage plan members in Louisiana. To continue support for providers through the public health emergency resulting from recent weather events, we continue to temporarily suspend authorization requirements for post-acute services in contracted skilled nursing facilities, long-term acute care facilities and inpatient rehabilitation facilities for our plan members through Oct. 24, 2021.

Notification of admission is still required within 24 hours to allow us to work with you and the members. The authorization suspension applies to contracted providers only.

All other services, including acute inpatient admissions, continue to follow the standard authorization process.

We will continue to monitor the situation and provide updates as they may affect your organization.

For Our Members

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Emergency Care

If you’re having a medical emergency, call 911 or go to the nearest hospital emergency department.

prescriptions

Refill your prescriptions

Refill your medications at any time. We’ve removed the restriction that prevents you from refilling too soon, so that you can get your medications more easily. This restriction is removed through Sunday, Oct. 24. When you refill your prescription, some pharmacies may get an error message that the restriction is in place. If this happens, ask the pharmacist to still process the prescription, per Peoples Health instructions. You’ll pay your normal plan costs for the prescriptions.

Your Peoples Health ID card is accepted at drugstores across the country, including most chain drugstores. You may visit any location of a chain for a refill. If you don’t have your plan ID card, you can still get your prescriptions refilled. Call member services to find out how.

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Authorization requirements waived

We are continuing to waive prior authorization requirements, as a result of the state-declared emergency, to help make sure there are no undue delays for you in getting the care you need. If you are leaving an inpatient stay at a hospital and going to a long-term acute care facility, rehabilitation facility or skilled nursing facility for follow-up services that normally require prior authorization, the authorization requirement for those follow-up services is waived through Sunday, Oct. 24.

telehealth

Use telehealth services

Make a telehealth appointment with a health care provider using your phone,  computer, tablet or mobile device. You may be able to use telehealth to see your usual providers if they offer this service. Peoples Health also covers you for virtual visits with a doctor from Amwell. Visit www.amwell.com or call 1-844-SEE-DOCS (1-844-733-3627) to get started.

dialysis

Get dialysis care, anywhere

If you require dialysis treatment, call DaVita at 1-800- 400-8331 or 1-800-244-0680 for the nearest center. You may also call Fresenius Kidney Emergency Hotline at 1-800-626-1297. If you cannot get in touch with DaVita or Fresenius, go to the nearest  hospital emergency department.

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Find support for your whole health

A free emotional-support help line through Optum is available at 1-866-342-6892 (TTY: 711) and open 24 hours a day, seven days a week. The service is free of charge. Trained Optum mental health specialists can help you manage stress and anxiety.

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