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Over-the-Counter Health & Wellness Benefit | 2020

Health & Wellness Items Delivered to You

Most Peoples Health Medicare Advantage plans cover over-the-counter medications and health & wellness products through our network mail-order provider. If your plan has the benefit, you get a specified dollar amount to spend each quarter for a $0 copay. The products are shipped free directly to you. Local sales tax is added to your order total and deducted from your credit balance. The sales tax is based on your address and varies by parish.

Categories of covered items include generic and brand name products for: allergy; sinus; cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; and skin care. Products listed in the catalog may change at any time.

still life of medications

2020 Health & Wellness Items Quarterly Benefits

The health & wellness items quarterly benefit amount varies by plan. These Peoples Health Medicare Advantage plans include a quarterly over-the-counter health & wellness items benefit.

Peoples Health Choices Gold
(HMO-POS)

$40 per quarter

Peoples Health Choices 65 #14 (HMO) for Northshore

$40 per quarter

Peoples Health Choices 65 #14
(HMO)

$60 per quarter 

Peoples Health Secure Health
(HMO D-SNP)

$125 per quarter

Peoples Health Choices Value (HMO), Peoples Health Group Medicare (HMO-POS), Peoples Health Group Medicare (HMO-POS) for Office of Group Benefits and Peoples Health Secure Choice #011 (HMO D-SNP) do not offer this benefit.

How To Order 2020 Health & Wellness Items

Peoples Health members have three options for ordering health & wellness items:

Get the Catalog

Download the health & wellness items catalog in PDF format.

Order Online

Ordering is fast and easy on the web.

Order By Phone

1-833-845-8798
TTY: 711
7 days a week, from 8 a.m. to 8 p.m.

Order by Mail

Order forms are in the welcome kit that will be sent to members of eligible plans.

Frequently Asked Questions

Call the Healthy Benefits Plus phone number and a representative will try to find the exact item you want or an item close to it. When this happens, if you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. You get two-day free shipping on all orders, whether you get a single shipment or multiple shipments. Also, the items may not be exactly like the ones pictured in your catalog.

What items can be purchased with the health & wellness benefit?

Categories of covered items include: generic and brand name products for allergy; sinus; cold and flu; pain relief; home health care and daily living; supports, braces and wraps; dental and oral health; eye and ear care; first aid; smoking cessation; diabetes care; foot care; digestive health; incontinence; and skin care. Products listed in the catalog may change at any time.

What is considered a quarter?

Each quarter of the year is divided into the following three-month increments: Jan. 1 – March 31, April 1 – June 30, July 1 – Sept. 30 and Oct. 1 – Dec. 31.

How do I order my health & wellness items?

Items can be ordered online, by phone or by mailing in an order formYou can place as many orders as you like per quarter, up to the plan’s quarterly maximum amount. Any unused amounts in a quarter will not carry over to the next quarter. You get fast two-day free shipping on all orders. Items must be purchased from the network mail-order provider. Local sales tax is added to your order total and deducted from your credit balance. Sales tax is based on your address and varies by parish.

Why do I have to pay sales tax?

In 2020, the vendor for your health and wellness products benefit is a company called Solutran. Working with Solutran allows us to add sales tax to your order at the end, so you can see the cost of the item and the tax separately, like you normally do when shopping at a retail store.  You cannot be charged out of pocket for sales tax, therefore it is charged within the credit amount and covered with your benefit dollars.

Why can’t I pick up my order from the Walmart store near my house?

Not all Walmart stores are set up for in-store pick-up, and the location closest to you may not have this option. There is no cost to you for two-day shipping, so we can have your order delivered right to your door. This may be more convenient to you than traveling a far distance to a store to pick up your items.

I tried to order an item in the catalog, but it’s no longer available. Why?

Approved items can change at any time. There are more than 400 items in your catalog and 5,000 items online through the Healthy Benefits Plus website. If a certain item is out of stock or no longer available, you may be able to find other similar items that you can order. If you call the Healthy Benefits Plus phone number, a representative will help you find an item close to the one you want. Otherwise, items typically come back in stock within a few days. If you do choose an alternative item, note that there may be differences with the item, including the cost of it. It may not be exactly like the one in your catalog.

What do I do if an item I need is not available or I can’t find it online?

Call the Healthy Benefits Plus phone number and a representative will try to find the exact item you want or an item close to it. When this happens, if you’ve ordered multiple items, they may arrive separately in different shipments because they may be from different locations. You get two-day free shipping on all orders, whether you get a single shipment or multiple shipments. Also, the items may not be exactly like the ones pictured in your catalog.

I received my order in multiple shipments. Why?

The items you ordered may not all be available from the same fulfillment center. If this happens, to make sure you get your items as quickly as possible, the items may be shipped separately from each fulfillment center. You get two-day free shipping on all orders, whether you get a single shipment or multiple shipments.

When I try to order items online, the website is showing free shipping only on orders over $35 or the representative on the phone is telling me there is a shipping fee. I thought I had free shipping?

Yes, your benefit offers free two-day shipping on all orders you place, whether you get a single shipment or multiple shipments. Walmart helps us fulfill orders for health and wellness items, and the $35 order limit for free shipping is standard for Walmart orders; however, the shipping fee is waived for you, no matter what the total of your order is. Once your benefit card information is entered as the “gift card payment,” a credit is applied for the shipping charges. You will see this when you order online or the representative helping you over the phone will see this.

When I ordered my item over the phone, the representative told me to choose a different item because the one I wanted was backordered or discontinued. What should I do? 

Occasionally, an item may be backordered or discontinued and can’t be shipped to you. You may choose a different item that is similar to the one you want but that is not backordered or discontinued. If you don’t want to choose a different item, a retail Walmart store may have the one you want in stock, and you can pick it up there; however, it’s possible that the store may not be near you. This is why the representative offered you a different item that is in stock and that can be shipped to you.

If you want to see if the backordered or discontinued item is available for pick-up at a retail Walmart store, ask the representative to check for you. 

I misplaced my envelopes. Where do I send a paper form?

Send paper forms to:

OTC Mail Orders
13305 12th Ave. North
Plymouth, MN 55441

You can also order additional mailing envelopes and forms at www.healthybenefitsplus.com/HWP or call toll-free at 1-833-845-8798. TTY users call 711. Representatives are available from 8 a.m. to 8 p.m., seven days a week from October through March and Monday through Friday from April through September.

 

Still Have Questions?

If you have a question that’s not answered here, please call toll-free to speak with one of our plan representatives at 1-800-978-9765, seven days a week, from 8 a.m. to 8 p.m. TTY users may call 711.

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