A New Member Portal Just for You

We’ve launched a new Member Portal on our website! It’s easy to use and a great way to check important documents and information, including details about your doctor visits. To use the portal, you must create an account (if you had an account before November 2017, you’ll need to create a new one). Click here, then follow the onscreen prompts. Call member services if you need help.

What’s in the Member Portal?

You can:

  • See the dates of your visits with your doctors, the services you received and your cost-sharing amount for the visit
  • See a list of services your doctors requested for you
  • Change your primary care physician
  • Change your address, phone number or email address
  • Request a plan ID card
  • Submit a question about a claim
  • Contact us with general questions

Go Green through the Member Portal!

An exciting feature of the portal is that you can set preferences and choose to go paperless with some documents we normally mail to you. Sign up to get these documents electronically through your account instead of by mail. You’ll get them in a more convenient way and be friendly to the environment, too.

How does it work?

We can store electronic versions of many documents in your account for you to view, download and print. These include the Explanation of Benefits (information about services you receive), your Annual Notice of Changes and Evidence of Coverage plan documents, and other documents that become available electronically.

All you have to do is:

  • Log in to your account
  • Click the Electronic Preferences tab
  • Check the category of documents you want to receive electronically, then click the Save button (note that when you select a category, you agree to receive all the documents in that category this way)

We’ll send you an email each time an electronic document is available for viewing through your Member Portal account. We won’t mail you a hard copy, unless you request it. And you can change your preferences at any time.

What else can you do through the Member Portal?

Good news! It’s quick and easy to take your annual HRA through the Member Portal. An HRA is a health risk assessment—a set of questions about your health. It helps you understand how healthy you are in different areas and identify risks. Being armed with this knowledge can get you closer to your health goals. You should complete an HRA yearly because your health and goals can change from year to year. To take your HRA online, just log in to your account, and under Quick Links, click the Health Risk Assessment link.

Peoples Health Secure Health (HMO SNP) and Peoples Health Secure Choice #011 (HMO SNP) members, take note:

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Because you’re a member of one of our special needs plans, we need to make sure we get all the details we need about your health. The online HRA doesn’t include the questions we need to ask you, so we’ll call you to schedule your assessment when you’re due for it. Contact member services if you have questions.