What to Expect Next

Here's a list of things to expect as a new Peoples Health Group Medicare (HMO-POS) member:

New Member Enrollment Call
and Confirmation of Enrollment Letter

Upon receiving your enrollment request form, a Peoples Health representative will call you to verify that the information on your enrollment request form is correct and that you understand your benefits and plan structure.

They will also contact you by phone to provide you with information on how to access your benefits and ask you a few questions that will help us coordinate your healthcare. You will receive a written confirmation of your enrollment in the mail.

New Member Packet

As a new member of Peoples Health Group Medicare (HMO-POS), you will receive a new member packet in the mail within a few weeks of your enrollment. This packet contains important information about your coverage through Peoples Health Group Medicare (HMO-POS) as well as your member ID card. Be sure to read everything in this packet and call us with any questions.

Senior Health Questionnaire

In an effort to maintain and even improve your well-being, a health assessment questionnaire will be mailed to you within 90 days of enrollment. Please complete and return this questionnaire to better help us meet your healthcare needs.

Transition Call

As a new member, you will receive a second phone call from a Peoples Health representative to coordinate continuation of the special services you may need. By doing so, you will have uninterrupted access to any medications you are currently taking and any durable medical equipment you may be currently using.

(NOTE: You must schedule an appointment with your primary care physician before your transition can be completed.)

New members who use durable medical equipment (DME) will be mailed a fact sheet that provides important information about getting DME through their Peoples Health plan.