For Members
Member Handbook
Member Handbook
As our commitment to your health continues, we have developed the Member Handbook to assist you and those who care about you in understanding your Peoples Health plan benefits and options.
There is plenty of useful information in the Member Handbook, including:
- More information about your health plan benefits and how to access them
- Details on certain situations that you may encounter as a member and how you can work with your health plan
- Information on different check-ups, tests and shots that are important to maintaining healthy living for people age 50 and over
- Business matters information, including details on your rights and responsibilities as a plan member and information about advance directives and how they can help you and your family
All of this, and more, is included in the Member Handbook, which is a supplement to your plan’s Evidence of Coverage. Below, you can either view this document in your Internet browser, or download it to your computer to browse at your convenience.
Peoples Health Member Handbook
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If you are a member and would like a copy of the Member Handbook mailed to you, please call Member Services at the number listed below. You should receive the documents within two weeks of your request.
Member Services Department
Toll-free:
TTY:
711
Seven days a week, from 8 a.m. to 8 p.m.
If you contact us on a weekend or on a holiday between February 15 and October 14, you may leave a voicemail, and we will return your call within one business day.
Member Handbook Online Resources
Certain sections of the Member Handbook reference online resources that you can access to receive more information about these topics. These resources are listed below:
Donating Used Durable Medical Equipment (DME) – referenced on pages 10 and 28 of the Member Handbook
Would you like to donate used DME? Here are a few places you can contact.
Easter Seals
Covington, LA:
Metairie, LA:
New Orleans, LA:
Goodwill Stores
Baton Rouge, LA:
Covington, LA:
Gonzales, LA:
Hammond, LA:
Kenner, LA:
New Orleans, LA:
River Ridge, LA:
Slidell, LA:
Walker, LA:
Scheduling Sitter Services - referenced on page 19 of the Member Handbook
Listed below are several local organizations you may want to contact for sitter services or nursing assistance in your home. Each organization can provide you with specific information about the services it offers and about the parishes that it serves.
*Please note: These services are not covered by your Peoples Health plan benefits. There are additional costs associated with the services obtained from these organizations. For cost information, please directly contact any of these organizations using the telephone numbers below.
A First Name Basis
Advantage Nursing
Comfort Keepers
Companion and Veteran Services
Dependable In Home Care
Southshore:
Northshore:
Family Care
Homewatch Caregivers
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